Google Pay for Gen-Z

Capturing financially under-represented segments of Gen-Z for Google's Pay & Save offering in the US
Company
Timeline
Role
Team
Tool(s)
Google
10 weeks
Lead - UX, Research
& Strategy
19
Multidisciplinary
Designers
Figma + Figjam
Miro
Trello
Slack
Excel

WHAT's THE Project ABOUT?

Under a quarter-long collaboration with the Google Pay product team, I had the adventure of leading research, design and strategy to enable better financial health for vulnerable and coping segments of Gen-Z.

THE Challenge

Vicious Cycles of Guilt Spending:
We observed impulse buying as a coping mechanism to the stress and anxiety caused by finances. The users also seemed desensitized towards digital money as compared to cash or payment cards.

UX Intervention

Personalized Experience:
We enabled better financial health for users by simplifying & personalizing the process of saving money, and empowering them to set, track and achieve their saving goals through visual associations.

UX IMPACT

To be added

?
Boost in Financial Resilience
?
New User Acquisition
?
Improved App Engagement

CONTEXT

Congratulations! You just graduated from high school. Endless possibilities ahead of you, with all the information at your fingertips. Feeling on top of the world? Hang on!

$58k in university debt, right off the bat. Ouch.
Surviving on instant ramen, working 20 hours, well.. that's college.
And then, COVID hits! Life suddenly shrinks down to one room, online classes and a laptop.

You're optimistic nevertheless, but the economy crashes and you struggle to land a decent job.
Inflation is astronomical, your savings are none and earth is on a highway to climate hell.

What would you do? How would you feel?
Welcome to the life of an average financially compromised Gen-Z — the upcoming workforce, and our target consumer.

Based on true story of User Interview Participant #8

Local Bakery
Global IT Consulting Giant
One Bookkeeper
15000+ Account Owners
~$50,000 Monthly revenue
~$500 Million Monthly Revenue
Local Bakery
Global IT Consulting Giant
One Bookkeeper
15000+ Account Managers
~$50,000 Monthly revenue
~$500,000,000 Monthly Revenue
77% of Gen-Z is financially vulnerable.

Recognizing this shocking disparity, we embarked on a mission to move the needle towards building their financial resilience.

MY ROLE

As the UX Lead, I actively contributed in multiple capacities throughout the initiative:

1 - scoping of focus areas
2 - identifying consumer's social competencies
3 - evaluating current app experience
4 - carrying out generative research
5 - exploring opportunities

6 - transposing insights for idea generation
7 - co-creating user flows, low-fidelity mock-ups & clickable prototypes
8 - leading the concept testing
9 - testing app designs for usability
10 - showcasing flagship features

Starting from the ground up, I took charge of:

1 - mapping user context and needs
2 - sharing domain knowledge within the team
3 - syncing with tech architects to design user flows
4 - translating research into dashboard concepts
5 - handing off wireframes to visual designers
6 - infusing business goals into UX iterations
7 - collaborating with business analysts to develop user stories
8 - storyboarding opportunities of differentiation
9 - driving user testing/feedback sessions
10 - pitching the UX impact to the CFO executives

The Process

Given the broad scope of the problem, our team opted for a research-intensive approach: first formulating hypotheses, then iteratively building and validating the solution.

Tools: Photoshop, Sketch, Marvel, Zeplin
This is some text inside of a div block.
SCOPING
Breaking Down Financial Health

Our six-step SEO process.

That will ensure a great return on your investment and gain you a competitive edge in search results.
The Starting Point
Kick-Off Session With Google Pay Team


We began with the following understanding:

/
Constraints and liberties
/ Pay and Save, not Manage and Invest
/ Different from Wallet app experience
/ Only low-fidelity minus Google identity

Based on this interaction, we went ahead and outlined a research plan.

Research Roadmap


For a strong foundational / contextual understanding of the problem, we carried out extensive secondary research on three key aspects of the prompt:

/ the Gen-Z consumer and their social competencies
/ UX strategies of G-Pay vs competitors
/ a framework to measure financial health

Social Behavior and Personal Finance

Motive: Map the consumer behavior against market offerings
Medium: Secondary research
Mapping: Mind Map, Behavioral Insights


I worked specifically on identifying the social needs of Gen-Z and an assessment of various pay-and-save apps in the market to cater to those needs.


Gen Z = social + digital + hyper-aware + inclusive


Mindmapping Gen Z's Social Competencies


Assessment of mainstream payment apps:

How mainstream Pay-and-Save brands fit within Gen-Z's social context


Apart from these, we discovered innovative market players that tap into the cultural environment of Gen-Z users and offer unique value.

Off-beat Apps Targeting Gen-Z


Some of the brilliant strategies used by these apps:

/ Cooperation (family, friends, money pooling)
/ Competition (daily contests)
/ Conscious activism (climate, politics, community & shared values)
/ Social savings (rewards, group expenses, thrift stores)


Notes for primary research:

/ Understand how users feel about involving their network (friends, family, acquaintances or even strangers) in their payments app
/ Identify and validate social group-specific use-cases for pay and save
/ Identify and validate users’ interest in unique, non-cash modes of transactions
/ Understand if users' association with a social cause helps them save better

GPay’s Functional Experience

Motive: Assess the current app experience to identify gaps
Medium: Heuristic analysis
Mapping: User flows

Insert screenshots of current GPay app - doesn't speak to Gen-Z (features as well as visuals)

Current Pay / Save Experience


Findings from this mapping: 

/ Inconsistent information architecture
/ Non-intuitive grouping of elements
/ Incomprehensible information

Competitors' UX Study

Motive: Relative and absolute strengths of other players
Medium: Competitor benchmarking
Mapping: Comparison matrices

Visual Designs
Benchmarking P2P Pay-and-Save Apps
Authentication Modes During Payment
Platform Compatibility

Financial Health Landscape

Motive: Reach the target audience
Medium: Secondary research
Mapping: Framework for Fin Health


To break it down at a high level, we looked at the 4 pillars of long-term financial survival as outlined by United Nations.

Pillars and Indicators of Financial Health
United Nations Secretary-General's Special Advocate For Inclusive Finance For Development, 2021


Interestingly, these 4 elements align well with FHN's indicators to measure financial health: Spend, Save, Borrow and Plan.


The FHN classification system guided the design of our screener survey to identify the right set of participants.

SCOUTING
People, problems and opportunities

Mapping the financial health indicators guided the design of our screener survey to identify ideal participants for our primary research.

Finding Participants

Motive: Identify ideal participants for 1:1 interviews
Medium: Screener survey
Mapping: Coping Risk Areas


Our screener focused on target demographics and financial health indicators to quantifically select individuals representing coping and vulnerable 18-24 year olds for 1:1 interviews.

Using the data gathered from the screener, we were able to create an accurate snapshot of our users’ perceived financial health.

Visual Designs


Our average participant scored below the FHN’s standard for financial health. Three out of the four financial health indicators fall within the coping zone, and that “Pay" is perceived by our users to be the least at risk. Using our new FinHealth framework, we find that Resilience, Goal-Achievement, and Confidence are all below the financially healthy mark.


This confirmed our previous assessment: yes, Gen Z is struggling with their finances, but the majority of their pain lies in future-based content, not present.

Being financially healthy means you don’t just function well in the present, but that you plan for the future as well.

Mission Statement


Opportunity Hunting

I led the ‘How Might We' exercise within the group.

/ Individual brainstorming: Total 60 HMW statements
/ Clustering into focused categories as per common themes  
/ Prioritizing through dot voting based on what we perceived to be valuable as per secondary research.

As a class, we decided that any cluster with 4+ votes was worthy of further exploration.


How Might We?



Now we were eager to understand them on an even deeper level. That's where the interview and affinitization process began.

SCOOPING
Human stories

To dive deeper into the lives of underrepresented Gen-Z individuals and discover the hurdles they faced in managing their finances, I curated an interview protocol document.

To dive deeper into the lives of underrepresented Gen-Z individuals and discover the hurdles they faced in managing their finances, I curated an interview protocol document.

https://docs.google.com/document/d/1TPgCPSz6D2h5AbA06roi_ImLP2aIuwQyj7p4IEc2MfE/edit


Money is a double-edged sword: it can make you feel comfortable and secure, but also confused and scared.


Listening to their stories and coping mechanisms was interesting and humbling.

When purchasing something, I sometimes have to think that if I buy this, what will I have to give up or what will I be eating next week.


The fear of not having enough money is the biggest encouragement for me to save.


Knowing how much money I may be spending unnecessarily definitely makes me feel guilty.


I don't think I've ever had any education about financial health.




42 total hours of recorded content from 28 separate interviews resulted in 13 very interesting and thought provoking insights, each highlighting a different aspect of our users’ current situation.

These insights became the guiding light for the project.

Affinitization of User Inputs


below one is for the script + example / gallery:

So imp to stay aligned at every step  - meticulously derived insights

Highlights


There was a dire need for an individualized, flexible experience that grows with the users.

Gen Z is struggling financially, but they’re all struggling in fundamentally different ways.



We picked critical moments from the deconstructed journey, and remodeled them using research insights to generate user value. This proposed journey served as the blueprint for iterative design and testing.

SPECULATING
From insight
to hypotheses
Permutations & Combinations of Research Insights


At this point, we split into teams based on inclination towards high-level problem areas + skills. This paid off beautifully and was greatly appreciated by the Google team.

Combining of Research Insights to Identify Opportunities - I

Combining of Research Insights to Identify Opportunities - II
Affinitization of User Inputs



Blue Sky Ideation:

We shortlisted 3 solid ideas through dot-voting:
#7: Visualizing goals
#8: Tapping the social network for the push to save
#10: Adding Friction - lock the money

Thinking tracks:
Self-control
FOMO
Out of sight, out of mind
External motivation


Hypothesis process:

Hypothesis #1 & Corresponding Success Metric

Hypothesis # 2 & Corresponding Success Metric

Some header

Some text

SKETCHING
Early ideas

For these two hypotheses, we started to mindmap the branches of thought. This led us to identify interesting themes to ideate our concepts.

Visual Designs
Visualizing Goals: Mindmap Themes


Visual Designs
Visualizing Goals: Low-Fidelity Sketches


We followed the same approach to land the second concept.

Networking: Mindmap Themes


Networking: Low-Fidelity Sketches


We continued to integrate more details into those early ideas.

Brainstorming and Peer Review

Supplemental Research

Resting on Laurels: When the distance to a goal is far away, sub-goals can help reduce uncertainty in users and increase effort. Conversely, when users perceive the achievement of the goal as certain and nearby, sub-goals will generate complacency.

The psychology of saving and collections: 



Metaphors to establish an emotional connection with the process of saving:

Money Jars, Pockets, Piggy Bank, Ice Cubes, Vault, ATM, Wishing Well





Prototyping the user flows:

>>>> TESTING @ FORSYTH (OOPSIE MOMENT)




Post-its on table - metaphors, analogies etc - close associations when it comes to saving money

TESTING
..failing and pivoting

TEMPTEXT
We had the Google Pay team fly in for the final demo. Here are a few glimpses of how we demonstrated the features.  



Testing Goals:
1 - To understand if consumers feel an emotional response to the screens provided, and whether these reactions inspire them to pursue savings goals
2 - To understand if users feel comfortable speaking about finances within the app environment we have created - does it resonate with them



Here is the testing guide I designed to record tasks and user inputs.


Seeking Guidance

We reached out to the GPay product team with questions:

- How to step back and validate the need of the concept?
- How do you test a visual concept without any visual cues?

Looking Ahead


1 - We decided to strip the mock-ups of any visual elements to prevent bias.

2 - We dropped the Trust Network idea as it did not indicate strong unanimous user need/interest. While some participants appreciated the comfort of anonimity, the concept still needed some deliberation into how the experience can make users feel secure.

Step 1

Domain Research

Motive: Understand jargon, user groups, hierarchies, tasks, timelines, processes & dependencies involved in Revenue Collection.

Medium: Orientation meetings

Maps: Process workflow, Revenue Collection Lifecycle

Step 2

Competitor keyword analysis

Then our team at Gladwebs will research your business, industry, and competitors to identify the best keywords and phrases for your website. We'll also analyze your market and make recommendations for improving your website's user experience. By the end of this assessment, you'll know how to optimize your website for higher traffic and conversions.

Step 3

Optimization analysis

In this step, we will conduct a thorough analysis of your website's current performance and identify areas for improvement. We will focus on optimizing key on-page elements such as headlines, headers, meta descriptions, and images to improve search engine rankings and enhance user experience. By the end of this process, your website will be faster, more efficient, and visually appealing.

Step 4

Creating content that converts

We conduct thorough research to identify the most relevant and high-performing keywords for your business. Using these insights, we create high-quality and engaging content that aligns with your target audience's needs and interests. Our team is skilled in crafting various types of content, including blog posts, product descriptions, and landing pages. This process helps establish your business as a thought leader in your industry, increasing traffic and conversions on your website.

Step 5

Building credibility and visibility

In this step, we focus on acquiring high-quality, relevant links from authoritative websites to drive more traffic to your site and improve your search engine rankings. We also work on optimizing your local search visibility to reach more customers in your area. This process helps to establish your website as credible and trustworthy, increasing its visibility and reach.

Step 6

Ongoing optimization and support

Stay on top of your website's performance with our monthly progress reports. Get actionable insights, including traffic, conversion rates, and search engine rankings. Identify areas for improvement and optimize your website for growth. You also have the option for self-maintenance and comprehensive consulting.

webflow logo/button
DETAILING
the concept

Stitching the end-to-end user journey

User Journey Mapping: All Concepts Combined
Brainstorming the features


When it comes to saving money:

Consistency > Intensity
System > Goal


A feature which allows you to set saving goals and assign custom visuals to them.
You will have to power to add to your saving goals (either manually or automatically), and they are presented within a visual collection.
Once goals are completed, you will be able to earn and share achievement badges with your friends.
Additionally, you will be prompted with smart insights on ways to improve savings habits.

Creating User Value


Stop excessive overspending: Add barriers to accessing funds, then visualize the impact of their use
Enable healthy spending habits: Don’t fully discourage spending money, but recommend its healthy usage
Realize achievable goals: Break down and categorizes savings goals, then visualize their accomplishment
Act as an empathetic guide: Understand that no one is perfect, but don’t smooth over bad decisions


By developing a future-forward savings system based on gamified psychology, we can enable financially vulnerable Gen-Z to engage with their values today while preparing for tomorrow.


From Concept to Feature: user story, feature and benefit (User Acceptance Criteria)

As a [role], I want to [goal] so that [benefit]

Stories to Features



Core Functions: 
Saving Category
Add funds (Manual / Auto)
Insights
Meet Goal
Achievements
Social sharing


Mockups



We ended up just using progress bar to not take away the attention from the core idea.

The team also ideated a visual skin library, with personality-based styles such as,
Purist / Naturalist / Gamer / Kinesthetics, and documented it for future roadmap.

Step 1

Domain Research

Motive: Understand jargon, user groups, hierarchies, tasks, timelines, processes & dependencies involved in Revenue Collection.

Medium: Orientation meetings

Maps: Process workflow, Revenue Collection Lifecycle

Step 2

Competitor keyword analysis

Then our team at Gladwebs will research your business, industry, and competitors to identify the best keywords and phrases for your website. We'll also analyze your market and make recommendations for improving your website's user experience. By the end of this assessment, you'll know how to optimize your website for higher traffic and conversions.

Step 3

Optimization analysis

In this step, we will conduct a thorough analysis of your website's current performance and identify areas for improvement. We will focus on optimizing key on-page elements such as headlines, headers, meta descriptions, and images to improve search engine rankings and enhance user experience. By the end of this process, your website will be faster, more efficient, and visually appealing.

Step 4

Creating content that converts

We conduct thorough research to identify the most relevant and high-performing keywords for your business. Using these insights, we create high-quality and engaging content that aligns with your target audience's needs and interests. Our team is skilled in crafting various types of content, including blog posts, product descriptions, and landing pages. This process helps establish your business as a thought leader in your industry, increasing traffic and conversions on your website.

Step 5

Building credibility and visibility

In this step, we focus on acquiring high-quality, relevant links from authoritative websites to drive more traffic to your site and improve your search engine rankings. We also work on optimizing your local search visibility to reach more customers in your area. This process helps to establish your website as credible and trustworthy, increasing its visibility and reach.

Step 6

Ongoing optimization and support

Stay on top of your website's performance with our monthly progress reports. Get actionable insights, including traffic, conversion rates, and search engine rankings. Identify areas for improvement and optimize your website for growth. You also have the option for self-maintenance and comprehensive consulting.

webflow logo/button
REFINING
the flow



Core Functions: 
Saving Category
Add funds (Manual / Auto)
Insights
Meet Goal
Achievements
Social sharing

UX Flow Map: 3-Part Journey

Cultivating Confidence


Providing a financial experience focused on savings by achieving goals is proposed.
This saving journey is initialized by setting up goals with visualized personalized through customization.

It progresses through financial contributions or constantly being conscious of the saving progress and making edits and dissolving goals.

During or when goals are accomplished, users obtain badges and tiered achievements in the financial saving experience that leads to larger achievements.




Concept Blurb
https://docs.google.com/document/d/1g8D-MB8T-TpeG5b2Sc2DydJc3An3yQ3fTrt-OapmyYk/edit

App mockups used for concept testing w/ Lara





Tiered achievements
https://docs.google.com/document/d/1Ut8JhZ8GkNjhHr7c23qdX9adshO1gTxOvsU_c5f1wJ8/edit



Step 1

Domain Research

Motive: Understand jargon, user groups, hierarchies, tasks, timelines, processes & dependencies involved in Revenue Collection.

Medium: Orientation meetings

Maps: Process workflow, Revenue Collection Lifecycle

Step 2

Competitor keyword analysis

Then our team at Gladwebs will research your business, industry, and competitors to identify the best keywords and phrases for your website. We'll also analyze your market and make recommendations for improving your website's user experience. By the end of this assessment, you'll know how to optimize your website for higher traffic and conversions.

Step 3

Optimization analysis

In this step, we will conduct a thorough analysis of your website's current performance and identify areas for improvement. We will focus on optimizing key on-page elements such as headlines, headers, meta descriptions, and images to improve search engine rankings and enhance user experience. By the end of this process, your website will be faster, more efficient, and visually appealing.

Step 4

Creating content that converts

We conduct thorough research to identify the most relevant and high-performing keywords for your business. Using these insights, we create high-quality and engaging content that aligns with your target audience's needs and interests. Our team is skilled in crafting various types of content, including blog posts, product descriptions, and landing pages. This process helps establish your business as a thought leader in your industry, increasing traffic and conversions on your website.

Step 5

Building credibility and visibility

In this step, we focus on acquiring high-quality, relevant links from authoritative websites to drive more traffic to your site and improve your search engine rankings. We also work on optimizing your local search visibility to reach more customers in your area. This process helps to establish your website as credible and trustworthy, increasing its visibility and reach.

Step 6

Ongoing optimization and support

Stay on top of your website's performance with our monthly progress reports. Get actionable insights, including traffic, conversion rates, and search engine rankings. Identify areas for improvement and optimize your website for growth. You also have the option for self-maintenance and comprehensive consulting.

webflow logo/button
MORE TESTING
and iterating



Concept testing (with Lara): to sense the usability


https://docs.google.com/document/d/1YKLa40Ps6uhGVc3YRiLF33sKuh66asDF62DTWzARTBk/edit

Planning (Paper sketch) - 2 x focus groups

Protocol (print outs) - flow, tasks, open questions

Execution

Pics


Temp Text



User Quotes

Learnings / Insights (Greenstickies - Miro)


Temp Text
Temp Text
Temp Text


Stakeholder check-in - great learning (AJ's doc)+ (final virtual notes/rec) 

The language of Gen-Z (Duolingo, Finch, We're not really strangers - Insta) - Figma board of inspiration : 
https://www.figma.com/file/qjObohQoJtTR6yZuaTjOV4/Achieve-and-Goals-(Copy)?type=design&node-id=50-1963&mode=design

https://www.figma.com/file/7SDgow5AUm7p0NbT4tHrUy/Visualizing-Goals-(Copy)?type=design&node-id=28-6622&mode=design

Iterations & Improvement ** 

Final Testing ROUND 2 (classroom pinned board app mockups) -
tasks + feedback post-its + NPS type scale + quick interview  

Final Flow 

Re-Branding Exercise + Rationale


Step 1

Domain Research

Motive: Understand jargon, user groups, hierarchies, tasks, timelines, processes & dependencies involved in Revenue Collection.

Medium: Orientation meetings

Maps: Process workflow, Revenue Collection Lifecycle

Step 2

Competitor keyword analysis

Then our team at Gladwebs will research your business, industry, and competitors to identify the best keywords and phrases for your website. We'll also analyze your market and make recommendations for improving your website's user experience. By the end of this assessment, you'll know how to optimize your website for higher traffic and conversions.

Step 3

Optimization analysis

In this step, we will conduct a thorough analysis of your website's current performance and identify areas for improvement. We will focus on optimizing key on-page elements such as headlines, headers, meta descriptions, and images to improve search engine rankings and enhance user experience. By the end of this process, your website will be faster, more efficient, and visually appealing.

Step 4

Creating content that converts

We conduct thorough research to identify the most relevant and high-performing keywords for your business. Using these insights, we create high-quality and engaging content that aligns with your target audience's needs and interests. Our team is skilled in crafting various types of content, including blog posts, product descriptions, and landing pages. This process helps establish your business as a thought leader in your industry, increasing traffic and conversions on your website.

Step 5

Building credibility and visibility

In this step, we focus on acquiring high-quality, relevant links from authoritative websites to drive more traffic to your site and improve your search engine rankings. We also work on optimizing your local search visibility to reach more customers in your area. This process helps to establish your website as credible and trustworthy, increasing its visibility and reach.

Step 6

Ongoing optimization and support

Stay on top of your website's performance with our monthly progress reports. Get actionable insights, including traffic, conversion rates, and search engine rankings. Identify areas for improvement and optimize your website for growth. You also have the option for self-maintenance and comprehensive consulting.

webflow logo/button
SHOWCASING
Going the
extra mile

We had the Google Pay team fly in for the final demo. Here are a few glimpses of how we demonstrated the features.  


Demos
Paper sketch
Dry run with team
In-person Demo - experience station (pics and storyline document, poster) 
Virtual demo with ~50 guests, sales teams  


Final Presentation Script:

https://docs.google.com/document/d/1gI3KQmlIVXyOcLbKRQqFTVfXJrMprvbtL-F7yLZp8aA/edit

Live personas for activity stations:
https://docs.google.com/document/d/1HmUbOt1HxiB4a0WQvGeac_HfnIEg7L-NwuhLe8gl5BQ/edit


MY GDrive folder:
https://drive.google.com/drive/u/0/folders/1YFQoTUUi1WCzuFW7bn1vGB96ncFoCQPl

Step 1

Domain Research

Motive: Understand jargon, user groups, hierarchies, tasks, timelines, processes & dependencies involved in Revenue Collection.

Medium: Orientation meetings

Maps: Process workflow, Revenue Collection Lifecycle

Step 2

Competitor keyword analysis

Then our team at Gladwebs will research your business, industry, and competitors to identify the best keywords and phrases for your website. We'll also analyze your market and make recommendations for improving your website's user experience. By the end of this assessment, you'll know how to optimize your website for higher traffic and conversions.

Step 3

Optimization analysis

In this step, we will conduct a thorough analysis of your website's current performance and identify areas for improvement. We will focus on optimizing key on-page elements such as headlines, headers, meta descriptions, and images to improve search engine rankings and enhance user experience. By the end of this process, your website will be faster, more efficient, and visually appealing.

Step 4

Creating content that converts

We conduct thorough research to identify the most relevant and high-performing keywords for your business. Using these insights, we create high-quality and engaging content that aligns with your target audience's needs and interests. Our team is skilled in crafting various types of content, including blog posts, product descriptions, and landing pages. This process helps establish your business as a thought leader in your industry, increasing traffic and conversions on your website.

Step 5

Building credibility and visibility

In this step, we focus on acquiring high-quality, relevant links from authoritative websites to drive more traffic to your site and improve your search engine rankings. We also work on optimizing your local search visibility to reach more customers in your area. This process helps to establish your website as credible and trustworthy, increasing its visibility and reach.

Step 6

Ongoing optimization and support

Stay on top of your website's performance with our monthly progress reports. Get actionable insights, including traffic, conversion rates, and search engine rankings. Identify areas for improvement and optimize your website for growth. You also have the option for self-maintenance and comprehensive consulting.

webflow logo/button

Digital Brand Guidelines

The inspiration for Zoflora is light, refreshing and colourful – content is aspirational, inspiring and engaging, with a touch of playfulness.

IMPACT

A multi-billion dollar IT consulting company reached out to our team to transform the way they collect revenues and design an optimized UX on desktop and mobile platforms.

FUTURE ROADMAP


Interesting Future Directions:
Talk to less privilieged, more vulnerable segment
Deliberate more on the rebranding: risks for a company like Google to pull this off
Open ecosystem - consider other players, collaborators, banks etc
Social aspect
Test with metrics
Extend to Gen-Alpha early on.    
The ecosystem is already in place with Pay, Maps, Photos, YouTube
Cleo roast mode | Google's brand image conflict 
Exploring some fun interactions could take the features to the next level

TEMP

To be added

67%
Less Time Taken to Publish
Revenue Commitments
80%
Improvement in Navigation
To key CTAs
0
Dependencies in setting
revenue commitments

FEEDBACK

Peer Feedback (Check-ins  #1, #2, Newsletter) 

Client feedback:
Group's cohesiveness and ease in working together
Research questions: nice (Hannah, newsletter), insights: nice 

Professor feedback:
Easy to work with
UX- sharp skills
Leading team well to drive intended outcome
Collaboration 

REFLECTION


Greater than sum of its parts....

The advantage of the Google and SCAD partnership is the opportunity to foster this unparalleled cross-collaboration. The culmination of each of our different perspectives, strategies, and methodologies lended to something greater than each of us alone, and that reality truly surfaced as soon as we began our research process. 
 

was equal parts mind-bending and gratifying. Some of the biggest highlights for me were:
1.Calibrating my role within a group of 19 highly-skilled designers
2.Embracing the conflicts in data from user narratives
3.Prioritizing challenges to move forward with limited information 

UX+ Branding - close association, aligning of goals 
Some of the interactions with product team were very interesting <add one eg ofAJ / Mike> on the same track. In fact, one concept - in the works 

My brilliant team
Fun Pics Gallery (Include weekly newsletter, sport)


Link to award>>>>>>>>>>


More Projects

Let's Connect!


/////Ignore:
Rainbow Spreadsheet:
https://www.figma.com/files/recents-and-sharing/recently-viewed?fuid=704427394447982833

> KANO Model : 
https://docs.google.com/document/d/19NhD8HXDhyCQjremeV0iapwsprdFUQJxNMbqwFitO4Q/edit
https://docs.google.com/spreadsheets/d/1ACyoX2w44nJF8dxtrl0pucUIPNVEGcACgBi9xbi3fVY/edit#gid=0

[https://docs.google.com/document/d/1sDkRLb61dhTO7X-bT37nSVLUuM8_OzrXRct_TymtKDU/edit]

> 5-Second test
:
Use five-second testing to assess whether a design on their website, app, prototype or wireframe can convey a message quickly to a target audience.

> Paper prototype testing

> Polls, adjective cards, A/B testing


Local Bakery
Global IT Consulting Giant
One Bookkeeper
15000+ Account Owners
~$50,000 Monthly revenue
~$500 Million Monthly Revenue

Starting from the ground up, I took charge of:

1 - mapping user context and needs
2 - sharing domain knowledge within the team
3 - syncing with tech architects to design user flows
4 - translating research into dashboard concepts
5 - handing off wireframes to visual designers
6 - infusing business goals into UX iterations
7 - collaborating with business analysts to develop user stories
8 - storyboarding opportunities of differentiation
9 - driving user testing/feedback sessions
10 - pitching the UX impact to the CFO executives

Website Redesign

We gave Zoflora's website a modern and fresh facelift using a bright colour palette, custom icons and beautiful imagery.

Let’s talk business

I love making connections, so feel free to reach out and say hello!

Need a systems thinker who can drive business outcomes?

Or have thoughts to share on my work?

Either way, I love making connections. Let's get talking!

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Let’s talk business

I love making connections, so feel free to reach out and say hello!

Need a systems thinker who can drive business outcomes?
Or have thoughts to share on my work?

Either way, I love making connections.
Feel free to connect via LinkedIn, email me, or schedule a time on my calendar.

LinkedInGmailCalendly

Let's get talking!